All sales are final due to the nature of the products being personal care products. We do not except returns, exchanges, and do not offer refunds.
Please contact us if there is a problem with your shipping and we will try to resolve it. After your order has shipped we have no control over what happens after that. If a shipment is lost or damaged you must put in a claim with the shipping company. We can not refund a lost or damaged shipment.
If your rock breaks into pieces on the first use we cannot return, refund, or ship you a new one. It is impossible for us to know when the rock will break into pieces, being that is it a raw material. Each rock comes with its own unique characteristics in its raw form. The pieces can still be used and placed into the bath as mini bath rocks or can be placed in a bowl or directly on your shower floor to purify the air. Even if you follow the directions exactly we cannot know how each salt rock will dissolve as each of them is different.